Senior GTM Operations & Analytics Leader

Diligent; New York (NY); Hybride; USD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

401(k) with company match

Flexible work environment

Résumé du poste

Diligent, a leader in AI-driven GRC SaaS, seeks a Senior Commercial Operations Manager to optimize territory strategy and data-driven decision support. You’ll partner across Sales, Finance, and GTM Systems to translate strategy into scalable processes, dashboards, and actionable insights.

The role requires strong analytics, hands-on experience with Salesforce and GTM platforms, and a collaborative, cross-functional mindset, with hybrid work and East Coast-hours in mind.

Qualifications

• 5+ years in a GTM function (Sales Ops, Revenue Ops, Commercial Ops, Marketing Ops or related).
• Hands-on experience with territory management and sales coverage/planning processes.
• Advanced Salesforce reporting and dashboards; ability to investigate complex data issues.
• Strong analytical and modeling skills; proficient with Excel or Google Sheets.
• Ability to translate large datasets into actionable business insights and operational requirements.
• Understanding of core commercial metrics (pipeline, bookings, productivity, coverage, retention, expansion).

Responsabilités

• Own the execution of territory and coverage processes, including hands-on management of Fullcast, account assignments, territory changes, and ongoing maintenance.
• Support annual and in-year territory planning through scenario modeling, account segmentation, capacity analysis, and evaluation of proposed coverage changes.
• Continuously improve territory management processes, controls, and supporting technology as the business evolves.
• Analyze sales performance, pipeline, productivity, coverage, conversion, and other commercial metrics to identify trends, risks, and opportunities.
• Build models and analyses that translate complex commercial data into actionable recommendations for Commercial and Sales leadership.
• Partner with Finance and Commercial Operations on forecasting, planning, and other strategic analyses.
• Build and maintain Salesforce dashboards and reporting that provide clear visibility into commercial performance and key business metrics.
• Investigate and resolve complex operational and data issues across Salesforce, Fullcast, and the broader GTM data environment.
• Partner with GTM Systems to translate business requirements into scalable solutions while maintaining ownership of the underlying commercial process.
• Identify opportunities to simplify, standardize, and automate recurring Commercial Operations processes, leveraging data, technology, and AI to improve efficiency and scale.

Connaissances

Territory management

Sales analytics

Forecasting

Excel/Sheets

GTM systems

Outils

Salesforce

Fullcast

LeanData

SQL

Description du poste

Diligent, a leader in AI-driven GRC SaaS, seeks a Senior Commercial Operations Manager to optimize territory strategy and data-driven decision support. You’ll partner across Sales, Finance, and GTM Systems to translate strategy into scalable processes, dashboards, and actionable insights.

The role requires strong analytics, hands-on experience with Salesforce and GTM platforms, and a collaborative, cross-functional mindset, with hybrid work and East Coast-hours in mind.