Analyst II (JC-530155)

Caltrans; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Caltrans is seeking an Analyst II to provide administrative, training and analytical support for the Office of Transactions Services. You will lead and train Personnel Specialists, review their work, and answer complex technical questions to ensure compliance with policies and procedures.

In this role you will monitor workload, manage transactions, and use Excel, TEAMS, Filemaker Pro, MOBIUS/COGNOS databases to track progress and accuracy.

Qualifications

• Administrative, training and analytical support experience.
• Ability to review work and answer technical questions.
• Experience with logs/databases for workload tracking.

Responsibilities

• Provide administrative, training and analytical support for the Office of Transactions Services.
• Lead and train Personnel Specialists and Senior Personnel Specialists; review completed work.
• Monitor workload and ensure timely transaction processing using logs and databases.

Skills

Training

Analytical thinking

Customer service

Tools

Excel

TEAMS

Filemaker Pro

MOBIUS/COGNOS

Job description

At Caltrans, we foster a supportive environment that encourages open communication and mutual respect, empowering you to bring your best ideas forward. Our commitment to work-life balance ensures you have time to recharge and pursue personal passions, while our dedication to job security guarantees a stable and fulfilling career.

About the Position:

Under the general direction of the Supervisor I the incumbent provides administrative, training and analytical support for the Office of Transactions Services. The Analyst II demonstrates a positive attitude and a commitment to providing quality service that is accurate, timely, and exceeds our customers’ expectations.

Acts as a staff resource, lead, and trainer to Personnel Specialists and Senior Personnel Specialists within OTS. Reviews Personnel Specialists’ completed work and answers general and complex technical questions from staff. Ensures personnel transactions are in conformance with departmental and control agency policies and procedures, labor contracts, as well as the various governmental laws, rules and regulations. Reviews training concepts with new Personnel Specialists to ensure understanding and ease of implementation which includes discussing errors and assisting with corrections. Meets with Personnel Supervisor I, as needed, providing feedback on Personnel Specialists’ work, recommending additional training if necessary, and progress to be included in performance reports and other documents. Monitor and track workload for completion, e.g. separations, Position Action Request Form (PARF) appointments, health enrollments, leave buy back, using various logs and databases, such as Excel, TEAMS, Filemaker Pro, and control agency databases (MOBIUS/COGNOS). Provides assistance with vacant and backlogged work, which may entail transacting all facets of Personnel Specialist work including, but not limited to: Personnel Action Request documentation, updating employment history, keying and releasing pay, keying appointment and separation documents, processing health and dental forms, and leave balance reconciliation.