Americas Technical Services Manager – Hybrid Lead

Framery Group; Zeeland (MI); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Healthcare coverage

401(k) matching

Parental leave

Wellness allowance

Job summary

Framery Group is seeking an experienced leader to build and guide the Americas technical services team across the US and Canada, bridging field and remote support with our global R&D. You will champion ownership, drive permanent resolutions, and align with international HQ.

As Manager, Technical Services, Americas, you will own support operations, manage external service partners, and travel to Zeeland, MI and key client sites.

Qualifications

• Leadership experience in technical support or field service operations.
• Engineering mindset with practical problem solving.
• Strong English communication for international collaboration.
• Experience managing external partners and dealer networks.

Responsibilities

• Lead the Americas technical services team across the US and Canada.
• Own technical support and field service operations; ensure permanent resolutions.
• Escalate complex claims and drive root-cause fixes; feed insights back to product quality and R&D.
• Coordinate with HQ in Finland and local partners; visit Zeeland, MI regularly.

Skills

Leadership

Engineering mindset

Problem solving

Communication

Education

Engineering/Tech degree or related business field

Job description

Framery Group is seeking an experienced leader to build and guide the Americas technical services team across the US and Canada, bridging field and remote support with our global R&D. You will champion ownership, drive permanent resolutions, and align with international HQ.

As Manager, Technical Services, Americas, you will own support operations, manage external service partners, and travel to Zeeland, MI and key client sites.