Senior Manager, Client Services — Americas (Hybrid)

600 Mobility Tech Solutions LLC; Houston (TX); Hybrid; USD 109,000 - 151,000; Full time

Benefits offered by this job

401K

Paid time off

Job summary

Fragomen Nomadic seeks a Senior Manager – Client Services Americas to lead the US commercial team, build strong client relationships, and drive growth across the Americas. This role collaborates with global leadership to scale service delivery while maintaining client experience.

The successful candidate will guide strategic accounts, lead business development efforts, and shape regional strategy in a hybrid Houston-based office.

Qualifications

• Significant experience within global mobility, immigration, business travel, professional services or a related field.
• Demonstrable experience managing and developing teams, including experienced managers.
• Strong client relationship management skills, with experience engaging senior stakeholders.
• Commercial awareness and an ability to identify and develop opportunities within existing and prospective client relationships.
• Experience supporting business development activities, proposals, pitches or strategic account growth.
• Strong leadership, coaching and stakeholder management capabilities.
• Excellent communication and presentation skills.
• The ability to operate effectively across a global, matrixed organisation.
• A proactive and commercially minded approach, with the ability to balance operational excellence with growth objectives.
• Experience within business travel immigration, consular services or cross-border compliance would be particularly valuable.

Responsibilities

• Provide senior leadership and oversight to the US Nomadic commercial team, including direct line management of the existing US based Client Services Managers.
• Coach and develop managers, supporting their progression and strengthening leadership capability within the team.
• Provide guidance and escalation support on operational, client and people matters.
• Ensure appropriate allocation of responsibilities and resources across the US operation.
• Promote collaboration between the US team and Nomadic colleagues across other regions.
• Support the development of a scalable organisational structure capable of supporting continued growth.
• Build strong relationships with key US and global clients.
• Provide senior-level oversight for strategic client relationships and complex client matters.
• Support client retention through proactive engagement, service reviews and identification of emerging client requirements.
• Identify opportunities to expand existing client relationships and introduce additional Nomadic services.
• Partner with operational teams to ensure service quality and client expectations are consistently met.
• Play an active role in developing new business opportunities across the United States and wider Americas region.
• Build relationships with prospective clients and relevant industry stakeholders.
• Participate in client pitches, demonstrations, RFPs and commercial discussions.
• Identify opportunities for cross-selling and collaboration across Fragomen's broader client portfolio.
• Represent Fragomen Nomadic at relevant industry events, conferences and networking opportunities.
• Work with global commercial leadership to develop and execute regional growth initiatives.
• Contribute market insight and client feedback to support the continued development of Nomadic's services and technology.

Skills

Global mobility

Team leadership

Client relationships

Business development

Communication & presentation

Cross-region collaboration

Strategic thinking

Operational excellence

Industry knowledge

Job description

Fragomen Nomadic seeks a Senior Manager – Client Services Americas to lead the US commercial team, build strong client relationships, and drive growth across the Americas. This role collaborates with global leadership to scale service delivery while maintaining client experience.

The successful candidate will guide strategic accounts, lead business development efforts, and shape regional strategy in a hybrid Houston-based office.