Luxury Retail L&D Leader — Americas

LVMH Group; Miami (FL); On-site; USD 90,000 - 135,000; Full time

Job summary

Hublot in the Americas seeks a Retail Learning & Development Manager to lead the learning and talent-development strategy across DOS, Franchise, and Wholesale channels. You will design innovative programs to elevate product knowledge, selling excellence, leadership, client experience, and brand culture, while onboarding and coaching new talent.

Extensive field travel (70–80%) will coach boutiques, support openings, and drive measurable performance through learning.

Qualifications

• 5–8+ years of luxury Retail Learning & Development, Retail Excellence, Wholesale Training, or Field Training.
• Experience supporting multi-channel organizations, including directly operated retail and Wholesale distribution.
• Experience in watches, jewelry, luxury fashion, hospitality, or premium retail.
• Strong experience in facilitation, field coaching, talent development, and Train-the-Trainer programs.
• Experience supporting recruitment, onboarding, and development of field-based talent.
• Excellent presentation, communication, and stakeholder-management skills.
• Experience with learning-management platforms; Insider preferred.
• Advanced Microsoft Office skills.
• Fluent English; French and/or Spanish is a plus.
• Valid passport and ability to travel 70–80%.

Responsibilities

• Lead the learning strategy for DOS, Franchise, and Wholesale, aligned with commercial goals.
• Design scalable programs for product knowledge, selling excellence, leadership development, and client experience.
• Adapt Global initiatives for the Americas while maintaining brand consistency and regional needs.
• Build and maintain annual retail and Wholesale training calendars and budgets.
• Measure learning effectiveness through KPIs, certifications, and field assessments.
• Develop a Train-the-Trainer program and certify internal trainers for consistent delivery across the region.

Skills

Learning & Development

Facilitation

Field Coaching

Train-the-Trainer

Stakeholder Management

Leadership Development

Onboarding & Talent

Multichannel Retail

Travel Ability

Tools

Insider LMS

Microsoft Office

Job description

Hublot in the Americas seeks a Retail Learning & Development Manager to lead the learning and talent-development strategy across DOS, Franchise, and Wholesale channels. You will design innovative programs to elevate product knowledge, selling excellence, leadership, client experience, and brand culture, while onboarding and coaching new talent.

Extensive field travel (70–80%) will coach boutiques, support openings, and drive measurable performance through learning.