Americas Luxury Retail L&D Leader

Hublot SA; United States, Northern America, Americas; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hublot SA seeks a Retail Learning & Development Manager to lead the Americas learning and talent-development strategy for DOS, Franchise, and Wholesale channels. You will design scalable programs, elevate product knowledge, selling excellence, and client experience, and build a Train-the-Trainer framework for Wholesale growth.

You will partner with Retail Excellence, Wholesale, CRM, Marketing, Merchandising, HR, and Global HQ to ensure brand consistency, coach field teams, and drive measurable

Qualifications

• 5–8+ years of experience in luxury Retail Learning & Development, Retail Excellence, Wholesale Training, or Field Training.
• Experience supporting multi-channel organizations, including directly operated retail and Wholesale distribution.
• Experience in watches, jewelry, luxury fashion, hospitality, or premium retail.
• Strong experience in facilitation, field coaching, talent development, and Train-the-Trainer programs.
• Experience supporting recruitment, onboarding, and development of field-based talent.
• Excellent presentation, communication, and stakeholder-management skills.
• Experience with learning-management platforms; Insider preferred.
• Advanced Microsoft Office skills.
• Fluent English; French and/or Spanish is a plus.
• Valid passport and ability to travel 70–80%.

Responsibilities

• Lead learning strategy across DOS, Franchise, and Wholesale with annual plans and regional alignment.
• Design scalable programs to improve boutique performance, Wholesale sell-out, and client experience.
• Adapt global initiatives for the Americas while maintaining brand consistency.
• Build and manage training calendars and budgets for Retail and Wholesale.
• Measure learning effectiveness via KPIs, certifications, and field assessments.
• Develop and execute a dedicated learning path for Wholesale and FRS teams.
• Provide field coaching and regular visits to assess training needs and impact.
• Create Train-the-Trainer materials, certification standards, and delivery guidelines.
• Certify internal trainers to ensure consistent product and brand education.
• Lead product-knowledge training across DOS, FRS, and Wholesale with strong storytelling.
• Champion brand DNA, client experience, and luxury hospitality training across channels.
• Collaborate with CRM, Marketing, Merchandising, HR, Retail Ops, Finance, and HQ for alignment.
• Support boutique openings, shop-in-shops, and major brand activations.
• Monitor training coverage, certification, and impact on sell-out and performance.
• Develop onboarding frameworks and Insider platform governance for all retail staff.

Skills

Train-the-Trainer

Facilitation

Field coaching

Talent development

Onboarding

Stakeholder management

Product storytelling

Presentation skills

MS Office

English fluent

Tools

LMS platforms

Insider platform

Job description

Hublot SA seeks a Retail Learning & Development Manager to lead the Americas learning and talent-development strategy for DOS, Franchise, and Wholesale channels. You will design scalable programs, elevate product knowledge, selling excellence, and client experience, and build a Train-the-Trainer framework for Wholesale growth.

You will partner with Retail Excellence, Wholesale, CRM, Marketing, Merchandising, HR, and Global HQ to ensure brand consistency, coach field teams, and drive measurable