Remote Sales Operations Lead – Group & Trade (US/Americas)

Qatar Airways Group; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Qatar Airways is recruiting a Sales Operations Specialist for a home-based role in the US. You will oversee the Americas sales operations, including Group Sales, coordinating a remote team of coordinators and providing back-office support to sales teams and trade partners.

You will drive the sales ops strategy, manage performance reports, and lead improvement initiatives to maximize customer value and data-driven decisions across the region.

Qualifications

• Minimum 4 years of commercial and operational managerial experience within Travel/Aviation/hospitality.
• Exceptional knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDS)
• Strong problem-solving capability, efficiency-oriented mind-set and continuous improvement mind-set.
• Proven experience managing a team. Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills.
• Excellent relationship building and communication skills.
• Candidates must be U.S. Citizens and legally authroized to work in the United States. Visa sponsorship is not available for this position.

Responsibilities

• Drive and implement the sales operations strategy in collaboration with regional management team.
• Deliver Group Sales revenue targets.
• Manage the Sales Operations Function with responsibility for Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Develop and manage sales operations performance reports.
• Lead continuous improvement initiatives in sales processes with a focus on customer value.
• Provide the direction and external insight to ensure the continuous development of the performance metrics to drive data driven decision-making.
• Regularly evaluate the team’s objectives, plans, procedures and practices, and makes appropriate changes if needed.

Skills

Problem-solving

Team leadership

Communication skills

Continuous improvement

Relationship building

Education

Bachelor's degree in a relevant field

Tools

Amadeus

GDS

Job description

Qatar Airways is recruiting a Sales Operations Specialist for a home-based role in the US. You will oversee the Americas sales operations, including Group Sales, coordinating a remote team of coordinators and providing back-office support to sales teams and trade partners.

You will drive the sales ops strategy, manage performance reports, and lead improvement initiatives to maximize customer value and data-driven decisions across the region.