Americas Partner Strategy Lead, Contact Center

Cisco Systems, Inc; Richardson (TX); On-site; USD 237,000 - 321,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid parental leave

Disability insurance

Life insurance

Job summary

Cisco Systems, Inc is seeking an AMER Partner Strategy & Acceleration Lead for Contact Center to drive executive partner strategy and revenue acceleration across the Americas. You will own end-to-end partner practice development, executive alignment, and delivery of JBPs with top VARs/SIs/SPs/MSPs.

You will bridge global GTM with in-theater execution, scaling migrations to Webex CC and AI agents, and shaping modern SaaS partner programs for growth and profitability.

Qualifications

• 8-10+ years in CCaaS/Contact Center, CX, or SaaS partner sales strategy.
• Deep commercial/architectural understanding of Contact Center solutions (Cisco UCCX/UCCE/Webex CC, Genesys, NICE, Five9, Amazon Connect).
• Proven track record building, scaling, and managing profitable partner practices (VARs, SIs, SPs, MSPs).
• Exemplary executive presence with ability to influence C-level partners and internal leaders.
• Bachelor’s degree in Business, CS, Engineering or equivalent practical experience.

Responsibilities

• Lead executive practice building with C-level relationships and JBPs.
• Execute in-theater GTM plays with partner practices.
• Lead practice acceleration sprints and packaging for services.
• Drive on-premise to cloud migrations for CC seats to Webex CC/AI Agent.
• Bridge renewals with renewal teams and cloud-migration motions.
• Align with regional sales leaders on marquee deals and territory maps.
• Interlock product priorities with CC Business Unit and Enablement teams.

Skills

Executive presence

CCaaS/Contact Center

Partner sales strategy

Stakeholder management

Business development

Education

Bachelor’s degree in Business, CS, Engineering, or equivalent

Tools

Cisco UCCX/UCCE/Webex CC

Genesys

NICE

Five9

Amazon Connect

Job description

Cisco Systems, Inc is seeking an AMER Partner Strategy & Acceleration Lead for Contact Center to drive executive partner strategy and revenue acceleration across the Americas. You will own end-to-end partner practice development, executive alignment, and delivery of JBPs with top VARs/SIs/SPs/MSPs.

You will bridge global GTM with in-theater execution, scaling migrations to Webex CC and AI agents, and shaping modern SaaS partner programs for growth and profitability.