Americas Partner Strategy & Acceleration Lead (CCaaS AI CX)

Cisco Systems, Inc; Northern (KY); Hybrid; USD 237,000 - 321,000; Full time

Job summary

Cisco Systems, Inc. is seeking an AMER Partner Strategy & Acceleration Lead for Contact Center.

You will act as the executive business architect and sales accelerator across the Americas, guiding partner practices and revenue acceleration for VARs, SIs, SPs, and MSPs. You will bridge global GTM with field execution, drive migrations to Webex Contact Center and AI Agent workflows, and collaborate with cross-functional teams to optimize partner-led growth and renewals.

Qualifications

• 8-10+ years in Contact Center or SaaS partner sales strategy.
• Deep understanding of CCaaS solutions (Cisco UCCX/UCCE/Webex CC) and AI Enterprise AI tech.
• Proven ability to build profitable partner practices across VARs, SIs, SPs, MSPs.

Responsibilities

• Lead executive practice building with C-level and Practice Director relationships and JBPs.
• Execute in-theater GTM plays with regional partner practices.
• Lead practice acceleration sprints to elevate regional partners and pilot deployments.
• Drive on-premise to cloud migrations for Webex Contact Center and AI Agent workflows.
• Protect the recurring base and bridge renewals with renewal desks and migration motions.
• Align with field and specialist teams on territory mapping and marquee deals.
• Innovate on commercial models including EA 3.0, VIP/LCI, Agency/MSP models.

Skills

CCaaS / Contact Center

Executive presence

Partner sales strategy

C-level relationship management

SaaS / cloud business models

Education

Bachelor’s degree in Business, CS, Engineering

Job description

Cisco Systems, Inc. is seeking an AMER Partner Strategy & Acceleration Lead for Contact Center.

You will act as the executive business architect and sales accelerator across the Americas, guiding partner practices and revenue acceleration for VARs, SIs, SPs, and MSPs. You will bridge global GTM with field execution, drive migrations to Webex Contact Center and AI Agent workflows, and collaborate with cross-functional teams to optimize partner-led growth and renewals.