Americas Digital Revenue & CX Leader

Sika AG; Lyndhurst (NJ); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

401k with Generous Company Match

Medical, Dental, and Vision Benefits

Life Insurance

Disability Insurance

Paid time off, paid holidays

Wellness/Fitness Reimbursements

Education Assistance

Professional Development Opportunities

Employee Referral Program & More!

Job summary

Sika is seeking a Digital Revenue & Customer Experience Manager – Americas to lead the digital revenue channel across the Americas and to drive the CX governance framework. This hands-on, managerial role reports to the Digital Experience Director Americas and will scale the digital revenue pipeline while aligning regional performance with global DX goals.

You will lead the Digital Sales & Revenue and U.S. Customer Experience teams across North America and Latin America, ensuring cross-country

Qualifications

• Bachelor’s degree in Marketing, Business, Strategy, or a related field.
• 5+ years in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial).
• Strong hands-on Salesforce and Pardot/MCAE experience.
• Proven leadership of regional or multi-country teams in complex environments.
• Deep understanding of digital lead lifecycles, qualification frameworks, scoring, routing.

Responsibilities

• Define, scale, and govern Sika’s digital revenue channel across the Americas.
• Lead and develop the Digital Sales & Revenue and US CX teams in NA and LATAM.
• Set and manage annual Digital Sourced Revenue targets with regional dashboards.
• Design, govern, and scale end-to-end digital revenue workflows from lead to sale.
• Integrate CX insights with digital revenue and service processes to reduce friction.
• Drive transformation through automation, pilots, and new tools.

Job description

Sika is seeking a Digital Revenue & Customer Experience Manager – Americas to lead the digital revenue channel across the Americas and to drive the CX governance framework. This hands-on, managerial role reports to the Digital Experience Director Americas and will scale the digital revenue pipeline while aligning regional performance with global DX goals.

You will lead the Digital Sales & Revenue and U.S. Customer Experience teams across North America and Latin America, ensuring cross-country