Americas Regional CX Leader

Qnity Electronics, Inc.; Wilmington, Northern (DE, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Qnity Electronics, Inc. seeks an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

You will lead Customer Service, Pricing, Customer Operations, Enablement, and CRM teams, partnering with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and results. Reporting to the Global Customer Experience Leader, you will champion a customer-first culture,

Qualifications

• Significant leadership experience in CX, Customer Service, Commercial Operations, Supply Chain or related functions.
• Deep understanding of order-to-cash processes, CRM, and service operations.
• Proven success leading leaders in a matrixed global organization.
• Strong strategic thinking, business acumen, and stakeholder management.
• Experience driving transformation and business results.

Responsibilities

• Lead, develop, and coach a high-performing Customer Experience organization.
• Drive talent development, succession planning, engagement, and team performance.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Own customer-facing operations across service, pricing, enablement, CRM, and order fulfillment.
• Strengthen relationships with customers, commercial teams, and key stakeholders.
• Champion service excellence, customer satisfaction, and business growth.
• Drive automation, digitization, and process simplification initiatives.
• Achieve regional service, productivity, and performance goals.
• Partner with Supply Chain and Operations to ensure reliable fulfillment.
• Lead issue resolution, escalation management, and continuous improvement.

Skills

Leadership

Strategic thinking

Stakeholder mgmt

Transformation

Global experience

Travel ability

Education

Bachelor's degree

Job description

Qnity Electronics, Inc. seeks an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

You will lead Customer Service, Pricing, Customer Operations, Enablement, and CRM teams, partnering with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes and results. Reporting to the Global Customer Experience Leader, you will champion a customer-first culture,