Digital Revenue & Customer Experience Manager – Americas

Sika; Lyndhurst (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

Sika is seeking a Digital Revenue & Customer Experience Manager for the Americas region. This role will shape and govern our digital revenue channel, working closely with teams across North and Latin America. Key responsibilities include defining the digital revenue workflow, optimizing revenue pipelines, and enhancing the customer experience through innovative digital strategies.

The ideal candidate will possess hands-on managerial experience, familiarity with tools like Salesforce, and a proven track record in driving digital transformations.

Qualifications

• Hands-on managerial experience in digital revenue channels.
• Strong understanding of digital tools like Salesforce and Pardot.
• Proven ability to optimize revenue pipelines and enhance customer experience.

Responsibilities

• Define and manage the digital revenue workflow.
• Optimize conversion rates and revenue impact.
• Establish and standardize the CX framework across Americas.

Job description

Digital Revenue & Customer Experience Manager – Americas

The Digital Revenue & Customer Experience Manager – Americas is a hands‑on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas. Together we will work on Sika’s digital transformation.

As lead of the Digital Sales & Revenue (DSR) and U.S. CustomerExperience teams across North America and Latin America, you will ensure regional alignment and performance. You will own and scale the digital revenue channel in the Americas, being accountable for adoption, results, process consistency, and cross‑country coordination.

Key responsibilities include:

• Design and govern the end‑to‑end digital revenue workflow from lead capture and qualification through routing, follow‑up, and sales handover.
• Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability.
• Ensure unified, high‑quality operation of digital tools such as Salesforce and Pardot/MCAE with standardized data, rules, and performance measurement.
• Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution.
• Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics.
• Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey.
• Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies.
• Lead multiple cross‑functional, high‑impact initiatives, translating regional insights into actionable plans with measurable business outcomes.

Join us to shape how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience.