Americas Regional Customer Experience Leader

5195 EKC Advanced Electronics USA, LLC; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Rest and travel policies

Job summary

Qnity, a global leader in advanced electronics, seeks an Americas Regional Customer Experience Leader to drive customer success, operations, and growth across the region. You will lead Customer Service, Pricing, Operations Enablement, CRM, and Relationships, partnering with Commercial, Supply Chain, Finance, and Digital Tech leaders to execute the order-to-cash journey and customer-first initiatives.

Reporting to the Global CX Leader, you will champion digital transformation, build a

Qualifications

• Significant leadership experience in CX, CS, Commercial Ops, or supply chain.
• Deep understanding of order-to-cash, CRM, and service operations.
• Proven ability to lead leaders in a matrix organization.
• Willingness to travel internationally (~30%).

Responsibilities

• Lead & Inspire: Build, develop, and coach a high-performing CX org, with accountability and continuous improvement.
• Elevate the Customer Experience: Own operations across service, pricing, enablement, CRM, and fulfillment.
• Deliver Operational Excellence: Achieve regional service and performance goals; drive issue resolution and improvements.
• Shape Strategy & Growth: Translate global CX strategies into regional action and scale best practices.

Skills

Leadership

Customer Experience

Order-to-Cash

CRM

Stakeholder Management

Strategic Thinking

Global Environment

Electronics Industry

APICS/Six Sigma

Bachelor's Degree

Travel 30%

Education

Bachelor’s degree in Business or related field

Job description

Qnity, a global leader in advanced electronics, seeks an Americas Regional Customer Experience Leader to drive customer success, operations, and growth across the region. You will lead Customer Service, Pricing, Operations Enablement, CRM, and Relationships, partnering with Commercial, Supply Chain, Finance, and Digital Tech leaders to execute the order-to-cash journey and customer-first initiatives.

Reporting to the Global CX Leader, you will champion digital transformation, build a