Americas Regional CX Leader

Qnity; Wilmington (DE); On-site; USD 132,000 - 207,000; Full time

Job summary

Qnity in the United States seeks an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

You will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management while partnering with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes.

Qualifications

• Significant leadership experience in Customer Experience, Customer Service, Commercial Operations, Supply Chain, or related functions.
• Deep understanding of order-to-cash processes and CRM operations.
• Proven success leading leaders in matrixed organizations.
• Strong strategic thinking and stakeholder management.
• Ability to travel internationally (approx. 30%).

Responsibilities

• Lead Customer Experience, Pricing, Enablement, CRM, and order fulfillment regions.
• Partner with Commercial, Supply Chain, Finance, Digital Technology and Operations leaders.
• Drive digital transformation and process improvements.
• Deliver regional goals for service and productivity.
• Translate global CX strategies into regional action plans.

Skills

Leadership in CX

Customer service

Operational excellence

Strategic thinking

Stakeholder management

Global experience

Digital transformation

Education

Bachelor's degree in Business, Supply Chain, Engineering, or a related field

Job description

Qnity in the United States seeks an Americas Regional Customer Experience Leader to drive customer success, operational excellence, and business growth across the region.

You will lead Customer Service, Pricing, Customer Operations, Enablement, and Customer Relationship Management while partnering with Commercial, Supply Chain, Finance, Digital Technology, and Operations leaders to deliver outstanding customer outcomes.