Ambulatory Services Representative II -U (OB/GYN Front Desk 9AM-5:30PM)

Boston Medical Center; Boston (MA); On-site; USD 30,000 - 37,000; Full time

Job summary

Boston Medical Center is seeking an Ambulatory Services Representative II to coordinate patient access functions in the OB/GYN clinic. The role covers front desk duties, patient registration, insurance verification, appointment scheduling, and related administrative tasks to support providers.

You will handle registration, verify coverage, collect copayments, and coordinate referrals while maintaining confidentiality and delivering courteous, patient-focused service in a fast-paced environment.

Qualifications

• HS/GED with 3+ years relevant experience.
• Bachelor’s degree or Associate + 1 year relevant experience.
• Excellent English communication and interpersonal skills.

Responsibilities

• Reception and customer service.
• Registration and demographics verification.
• Visit management and appointment scheduling.
• Insurance verification and copayment collection.
• Administrative support for the practice and physicians.
• Maintain confidentiality of patient information.

Skills

Customer service

Communication

Confidentiality

Team player

Multitasking

Education

HS/GED + 3+ years experience

Bachelor's or Associate + 1 year experience

Tools

MS Word

Excel

Outlook

Job description

Position Summary

POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department and providers (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Position: Ambulatory Services Representative II -U Department: OB/GYN Clinic Schedule: Full Time, Front Desk 9AM-5:30PM)

Essential Responsibilities / Duties

• Reception & customer service
• creating or verifying registration demographics
• visit management
• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, radiology, etc.)
• Insurance/coverage verification
• Co-payment collection
• Insurance edits pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)
• Other related duties as needed
• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations
• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.

Job Requirements – Education

• HS/GED plus 3+ years relevant experience.
• Bachelors degree or Associates plus 1 year relevant experience.

Knowledge and Skills

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.
• Ability to effectively handle challenging situations and to balance multiple priorities.
• Must be a team player.
• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet is required.
• Adheres to all of BMC’s RESPECT behavioral standards.

Compensation

Compensation Range: $22.36- $27.26

Benefits

BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer / Disabled / Veterans

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

Background Check & Vaccinations

BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.