Ambulatory Services Representative I

Boston Medical Center; Boston (MA); On-site; USD 27,868 - 33,957; Part time

Benefits offered by this job

Medical and dental benefits

Paid time off

Career advancement opportunities

Job summary

Boston Medical Center is looking for an Ambulatory Services Representative I to coordinate patient access functions, including reception and administrative duties. This part-time role requires effective customer service, insurance handling, and appointment scheduling.

The ideal candidate should have an Associates degree or equivalent, along with at least two years of relevant experience, preferably in a clinical setting. Compensation ranges from $20.23 to $24.65 per hour, with benefits including medical and dental coverage.

Qualifications

• Minimum two years of relevant experience in a clinical setting preferred.
• Demonstrated ability to resolve customer issues using independent thinking.
• Ability to maintain strict confidentiality of all personal health information.

Responsibilities

• Coordinate all functions related to ambulatory patient access.
• Provide front-end customer service duties and reception.
• Visit management appointment scheduling including consults and tests.
• Verify insurance coverage and handle registration edits.
• Perform various administrative duties to support the department.

Skills

Excellent English communication skills

Customer service skills

Basic computer skills

Knowledge of Microsoft Office

Education

Associates degree or HS/GED plus relevant experience

Tools

Microsoft Office applications

Job description

POSITION SUMMARY

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including front-end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of the department such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc. Position: Ambulatory Services Representative I Department: Ambulatory Float Pool Schedule: Part Time (Rotate Day/Evening, Per-Diem position which requires a minimum of two shifts per month Monday-Friday Regular business hours typically 8:00 am - 4:30 pm.)

ESSENTIAL RESPONSIBILITIES / DUTIES

• Perform a wide variety of administrative duties to ensure proper functioning of assigned department.
• Provide front-end customer service and reception duties.
• Create or verify Master Patient Index (MPI) registration demographics.
• Visit management appointment scheduling including consults, tests, in-office procedures, follow-up visits, and cross-booking interpreters, social services, radiology, etc.
• Insurance/coverage verification, co-payment collection, and front-end review and correcting registration and insurance edits.
• Pre-authorization, referral coordination, and referral reconciliation, including work list management.
• Handle forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, and other related duties as needed.

JOB REQUIREMENTS

Education

Associates degree (or equivalent) or HS/GED plus at least two years relevant experience.

Experience

Experience working in a clinical setting preferred.

Knowledge and Skills

• Excellent English communication skills (oral and written) and interpersonal skills to interact with internal and external contacts in a courteous and patient-focused manner.
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
• Maintain strict confidentiality of all personal/health-sensitive information.
• Ability to effectively handle challenging situations and balance multiple priorities.
• Basic computer skills and knowledge of Microsoft Office applications (MS Word, Excel & Outlook) and web/internet.
• Experience with standard hospital registration & billing systems or ability to learn such systems.

COMPENSATION & BENEFITS

Compensation Range: $20.23 - $24.65 per hour. This range is an estimate based on minimum job qualifications. Total compensation may include medical, dental, vision, pharmacy benefits, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

EQUAL OPPORTUNITY STATEMENT

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e‑mail to [e-mail] or call 617-638-8582 to let us know the nature of your request. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital.