Ambulatory Services Rep II - Outpatient Psychology Clinic

Texas Children's Hospital; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading children's hospital as an Ambulatory Services Representative II. In this full-time role, you will be the first point of contact for patients, ensuring a smooth virtual visit process and excellent customer service. Your responsibilities include managing appointments, communicating with clinic staff, and assisting with patient forms. This is an opportunity to contribute to a top-ranked healthcare provider dedicated to pediatric care.

Qualifications

• 2 years' experience in customer service or medical office preferred.

Responsibilities

• Orient patients to the virtual visit process.
• Communicate with patients, staff, and providers.
• Manage appointment statuses and referral files.

Skills

Customer Service

Clerical

Medical Office

Education

H.S. Diploma or GED

Job description

Position: Ambulatory Services Rep II - Outpatient Psychology Clinic

Talent Area: Administrative Support

Full/Part Time: Full time

Location: Houston, TX, US

Department: Psychology Service

Shift: Monday - Friday 8am - 5pm

Job ID: 417667

We’re searching for an Ambulatory Services Representative II for our Outpatient Psychology clinic, someone eager to join the top-ranked children’s hospital in Texas and among the best nationally. In this role, you will provide excellent customer service as the first point of contact for patients, providers, and staff accessing virtual and non-virtual ambulatory clinics. You may also orient patients to the virtual visit process to ensure their success.

All successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards, as part of our commitment to maintaining a safe and healthy workplace.

Qualifications:

• Required H.S. Diploma or GED
• Required 2 years' experience in customer service, clerical, medical office, or business environment, preferably in healthcare

Job Duties & Responsibilities:

• Orient patients to the virtual visit process and ensure all technology is set up for successful visits
• Provide and ensure completion of necessary patient forms for clinic visits
• Communicate with patients, staff, and providers regarding patient arrivals, delays, and clinic processes
• Notify clinic staff and providers of any changes or discrepancies in scheduled appointments
• Refer patients with inadequate funding to the financial counselor, with zero reported complaints
• Update appointment statuses daily to reflect arrival, cancellation, no-show, or rescheduling
• Maintain organized referral files, communicate missed appointments to PCP, and delete referrals after one month
• Review new referrals with the provider and coordinate scheduling based on provider availability
• Assist licensed staff with non-financial aspects of inpatient admissions, such as escort calls and paperwork
• Perform closing procedures like reconciling fee receipts, deposits, petty cash, and credit card balances
• Handle charge entry, billing, reconciliation, and customer service tasks
• Manage flow and room assignments effectively

About Texas Children’s:

Since 1954, Texas Children’s has led in patient care, education, and research to advance healthcare for children and women worldwide. Recognized as the best children’s hospital in Texas and among the top in the nation by U.S. News & World Report, we are committed to excellence. Our extensive network includes specialized hospitals, research institutes, and health programs dedicated to pediatric and maternal care, making us a leading pediatric healthcare provider. Texas Children’s is affiliated with Baylor College of Medicine.

We are proud to be an equal opportunity employer, considering all applicants without regard to disability, race, religion, gender, age, or other protected statuses.