Ambulatory Services Rep II - Outpatient Orthopedics/Sports Medicine clinic

Texas Children's Hospital; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Ambulatory Services Representative II to join their Outpatient Orthopedics/Sports Medicine clinic. In this role, you will be the first point of contact for patients, providing exceptional customer service and assisting with the virtual visit process. This position requires strong communication skills and a commitment to ensuring patient success. Join a dedicated team at one of the top children's hospitals in Texas, where you will play a vital role in delivering quality healthcare and support to families in your community. If you are passionate about making a difference in children's lives, this opportunity is for you.

Qualifications

• 2 years' experience in customer service or clerical roles, preferably in healthcare.
• Strong communication skills and ability to manage patient interactions.

Responsibilities

• Provide excellent customer service as the first contact for patients and staff.
• Ensure patients are oriented to the virtual visit process and assist with technology.

Skills

Customer Service

Communication

Clerical Skills

Education

High School Diploma or GED

Job description

Position: Ambulatory Services Rep II - Outpatient Orthopedics/Sports Medicine clinic

Talent Area: Administrative Support

Full/Part Time: Full time

Location: Houston, TX, US

Department: WC Ortho/Sports Med Admin

Shift: Monday - Friday 8am - 5pm

Job ID: 416890

We’re searching for an Ambulatory Services Representative II with our Outpatient Orthopedics/Sports clinic at the West Campus, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing virtual and/or non-virtual ambulatory clinics. May orient the patient to the virtual visit process to ensure patient success, if applicable.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Qualifications:

• Required H.S. Diploma or GED
• Required 2 years' experience in customer service or 2 years clerical, medical office, or business experience preferably in a Healthcare environment

Job Duties & Responsibilities

• May ensure patient is oriented to the virtual visit process and has all technology set up to successfully complete their visit.
• Ensures that all necessary patient forms are provided and filled out for the clinic visit.
• Communicates with patients, staff and providers regarding patient arrivals, delays, and clinic processes.
• Alerts clinic staff and providers of any changes or discrepancies in patient’s scheduled appointment.
• Refers all patients with inadequate funding to the financial counselor with zero reported complaints.
• Changes status of all appointments daily to reflect arrived, cancelled, no-show, or rescheduled status.
• Maintains an organized filing system of current referrals in progress and already appointed, communicates all missed appointments to PCP and destroys missed referrals after one month.
• Reviews new referrals with provider of the day regarding appropriate appointment status. Reviews provider schedule for open slots to appoint patients. Coordinates scheduling.
• Assists, as needed, licensed staff with the non-financial aspects of the inpatient admission process, e.g., calls escort, helps with paperwork as needed.
• May perform closing procedures (i.e.- reconciling fee receipts, completing deposit notification forms, reconciling petty cash, balancing the credit card machines, completing batch reports in accordance with department processes).
• Charge Entry, Billing and Reconciliation.
• Customer Service and communication.
• Flowmaster and Room Management.

About Texas Children’s

Texas Children’s Hospital West Campus is Houston’s first community hospital designed, built and equipped exclusively for children in one of the city’s most rapidly growing communities in the area from Sugar Land to Bryan-College Station, Texas. Located at I-10 and Barker Cypress, our 515,007-square-foot hospital houses the only 24/7 pediatric emergency room in the Greater West Houston area, four operating rooms, 16-bed pediatric intensive care unit, 46 acute care beds, advanced imaging services including MRI and CT scans, a neurophysiology sleep lab, a pathology lab and a full-scale pharmacy.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.