Ambulatory Services Representative II Oral Surgery Call Center

Boston Medical Center; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Gesundheitsunternehmen sucht einen engagierten Ambulatory Services Representative II, der für die Koordination von Patientenanfragen und administrativen Aufgaben verantwortlich ist. In dieser spannenden Rolle sind Sie das Bindeglied zwischen Patienten und medizinischem Personal, optimieren den täglichen Ablauf und gewährleisten einen erstklassigen Kundenservice. Sie bringen Ihre Fähigkeiten in der Patientenregistrierung, Abrechnung und Terminplanung ein, um sicherzustellen, dass die Abläufe reibungslos funktionieren. Wenn Sie eine Leidenschaft für den Gesundheitssektor haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• 3+ Jahre relevante Erfahrung im Kundenservice oder medizinischen Bereich.
• Erfahrung in der medizinischen Abrechnung oder ähnlichem Umfeld bevorzugt.

Responsibilities

• Koordination der Patientenregistrierung und Versicherungsüberprüfung.
• Unterstützung bei administrativen Aufgaben wie Terminplanung und Dokumentenmanagement.

Skills

Kundenservice

Buchhaltungskenntnisse

Microsoft Office

Kommunikationsfähigkeiten

Vertraulichkeit

Education

HS/GED

Bachelor-Abschluss

Associate-Abschluss

Tools

Buchhaltungssoftware

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

POSITION SUMMARY:

The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.).

Position: Ambulatory Services Representative II

Department: Oral Surgery Call Center

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Focuses on one or more of the following areas, and provides support as needed to optimize daily flow:

• Charge entry

• Batch controls

• Billing (TES) edits

• Hold bill edits

• Charge reconciliations

• Billing and managed care functions (including responding to billing inquires, corresponding with insurance carriers, and investigating discrepancies, etc.).

• Provides general administrative support to include, word processing, spreadsheets, presentation software to create and edit department documents and/or presentations.

• Provides physician and departmental support such as managing physician & manager calendars, scheduling physician & managers’ administrative appointments, answering departmental calls, credentialing documents, etc.

In addition, performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:

• Reception & customer service

• creating or verifying Master Patient Index (MPI)

• registration demographics

• visit management

• appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)

• insurance/coverage verification

• co-payment collection

• front-end review and correcting registration & insurance edits

• pre-authorization, referral coordination and referral reconciliation

• Referral work lists

• Provides a variety of administrative duties in support of the practice (such as handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc).

Adheres to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

EDUCATION:

• HS/GED plus 3+ years relevant experience.

• Bachelors degree or

• Associates plus 1 year relevant experience

EDUCATION:

• Experience with medical billing or similar setting preferred.

• Candidate that speaks fluent Spanish highly preferred.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.

• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.

• Must be able to maintain strict confidentiality of all personal/health sensitive information.

• Ability to effectively handle challenging situations and to balance multiple priorities.

• Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.

Equal Opportunity Employer/Disabled/Veterans