Ambulatory Practice Lead & Scheduler

Massachusetts General Hospital; Waltham (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Mass General Brigham is seeking a Lead Practice Assistant to coordinate daily operations, support a high-performing team, and ensure exceptional patient service. The role emphasizes leadership, proactive problem-solving, and effective communication within the ambulatory care setting.

The position involves overseeing workflow, training staff, and acting as a Super User for scheduling and billing systems. Onsite at 52 Second Avenue, it offers a stable, full-time schedule and opportunities to

Qualifications

• Bachelor degree not required; 5–7 years office experience preferred.
• Strong communication and organizational abilities are essential.
• Demonstrated leadership and the ability to guide staff at multiple levels.

Responsibilities

• Oversees day-to-day operation of an outpatient clinic or practice, prioritizing workflow and providing back up support for leadership.
• Acts as “Super User” for scheduling, registration and billing systems.
• Provides training and guidance in scheduling, registration and billing tasks.

Skills

Communication

Organizational skills

Leadership

Time management

GAAP

Prioritization & adaptability

Office Suite

Education

High School Diploma or Equivalent

Job description

Mass General Brigham is seeking a Lead Practice Assistant to coordinate daily operations, support a high-performing team, and ensure exceptional patient service. The role emphasizes leadership, proactive problem-solving, and effective communication within the ambulatory care setting.

The position involves overseeing workflow, training staff, and acting as a Super User for scheduling and billing systems. Onsite at 52 Second Avenue, it offers a stable, full-time schedule and opportunities to