Ambulatory Practice Lead: Clinic Ops & Training

Mass General Brigham; Waltham (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Mass General Brigham is seeking a Lead Practice Assistant to coordinate daily operations and support a high-performing team of Senior Practice Assistants. The role emphasizes leadership, proactive problem solving, and clear communication to deliver exceptional patient service across an ambulatory cancer center.

The position offers growth opportunities, onsite work at 52 Second Avenue with a 40-hour weekly schedule, and a competitive pay range, along with comprehensive benefits.

Qualifications

• High School Diploma or equivalent is required.
• 5–7 years of office experience required.
• Strong communication and organizational skills are essential.
• Ability to adapt to changing priorities and deadlines.

Responsibilities

• Assign and prioritize workflow; provide back up for leadership.
• Act as Super User for scheduling, registration and billing systems.
• Provide training to others in scheduling and billing.
• Back up clerical staff with routine administrative duties and appointments.
• Process patient billing forms and scan documents.
• Guide related team and support daily practice operations.

Skills

Strong communication skills

Strong organizational skills

Strong leadership skills

Ability to work with staff of all lev​

Excellent time management skills

GAAP knowledge

Education

High School Diploma or Equivalent

Tools

Office Suite

Job description

Mass General Brigham is seeking a Lead Practice Assistant to coordinate daily operations and support a high-performing team of Senior Practice Assistants. The role emphasizes leadership, proactive problem solving, and clear communication to deliver exceptional patient service across an ambulatory cancer center.

The position offers growth opportunities, onsite work at 52 Second Avenue with a 40-hour weekly schedule, and a competitive pay range, along with comprehensive benefits.