Patient Service Representative (PSR) - Behavioral Health Residency Clinic

Advocate Health; Park Ridge (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Advocate Health's Aurora Medical Group in Park Ridge, IL, is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience during every visit.

Work hours are Monday–Friday, 8:00 AM–5:00 PM with a single 8.5 hour shift and a lunch break; there are no weekend shifts. The role emphasizes patient service, billing entry, and accurate medical records to maintain quality care.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Handle difficult callers/customers/pat

Education

High school diploma or equivalent

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

We’reLooking For:

• High school diploma or equivalent.

• One to two years related customer service experience

• Experience handling difficultcaller/customers/patients.

WhatYou’llDo:

Office Hours

Monday through Friday from 8am-5pm. No weekends.

Schedule: 8.5 hour shift with a lunch.

As a Patient Service Representative (PSR),you’llplay a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

• Billing Services: Ensures entry at time of service of billing information on the patient and payer andaccuratefollow-up on missing information.

• Medical Record Services: Upholds standards of the practice and of the medical group foraccurateandtimelymedical records.

About This Location:

Park Ridge

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Physical Requirements and Working Conditions:

• Ability to function in a high volume, multiple-task environment,and inacrowdedor closely sharedworkspace.

• Exposure to ill patients.

• Ability to work under stressful conditions with demanding customers.

• Mustlift upto 35 pounds without help.For patient lifts of over 35 pounds, or when patient is unable toassistwith the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.