Ambulatory Patient Services Specialist

Advocate Health Care; Mount Prospect (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health seeks a Patient Service Representative to support the ambulatory care team in Mount Prospect and Park Ridge. You will help providers, connect with patients, and ensure a seamless, compassionate experience daily.

Locations rotate between Mount Prospect and Park Ridge locations with a Monday–Friday 8-hour shift and one Saturday per month. A high school diploma and 1–2 years of customer service experience are required.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Phone support

Problem solving

Education

High school diploma

Customer service training

Tools

CRM software

Job description

Advocate Health seeks a Patient Service Representative to support the ambulatory care team in Mount Prospect and Park Ridge. You will help providers, connect with patients, and ensure a seamless, compassionate experience daily.

Locations rotate between Mount Prospect and Park Ridge locations with a Monday–Friday 8-hour shift and one Saturday per month. A high school diploma and 1–2 years of customer service experience are required.