Ambulatory Patient Services & Billing Specialist

Advocate Health; Crystal Lake (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

Advocate Health in Crystal Lake, IL is seeking a Patient Service Representative (PSR) to deliver efficient, compassionate care by handling scheduling, registration and billing, and maintaining accurate medical records. This role supports clinicians and acts as a first point of contact for patients.

The position is full-time with a Monday–Friday schedule and one Saturday per month; HS diploma and 1–2 years of customer service experience required, with the ability to handle difficult callers and

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or Equivalent

Job description

Advocate Health in Crystal Lake, IL is seeking a Patient Service Representative (PSR) to deliver efficient, compassionate care by handling scheduling, registration and billing, and maintaining accurate medical records. This role supports clinicians and acts as a first point of contact for patients.

The position is full-time with a Monday–Friday schedule and one Saturday per month; HS diploma and 1–2 years of customer service experience required, with the ability to handle difficult callers and