Patient Service Representative

Atrium Health Floyd; Rome (GA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Educational Assistance Program

Job summary

Atrium Health Floyd is seeking a motivated Patient Services Representative I to greet patients, handle registrations, verify demographics and insurance, and collect patient liabilities. The role supports financial clearance workflows and referrals to financial counseling as needed.

The position requires strong communication, multitasking in a high-volume setting, and proficiency with MS Office and ADT systems. Work is performed in an on-site ophthalmology department with standard hours.

Qualifications

• High school diploma or GED; patient access experience preferred.
• Experience with Medicare, HIPAA, EMTALA rules and insurance pre-certification requirements.
• Strong communication, math, and data interpretation skills.
• Proficiency in Microsoft Outlook, Word and Excel; familiarity with ADT systems.

Responsibilities

• Greet patients and manage patient flow efficiently.
• Verify and update patient demographics and insurance information.
• Complete walk-in registrations and assist with financial clearance.
• Collect and calculate patient financial liability; collect balances.
• Refer patients to Financial Counselor when needed.
• Close visits: schedule follow-ups and collect payments.
• Know Medicare/Medicaid rules and third-party payer requirements.
• Maintain professional relations with patients and staff; communicate issues to management.
• Meet productivity and accuracy targets; support process improvements.

Skills

Problem solving

Medical terminology

Communication skills

MS Office

HIPAA knowledge

Reading comprehension

ADT software

Basic math

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Word

Excel

Job description

Department

02270 HC Specialty Center MOB 550 Redmond Rd - Ophthalmology

Department

02270 HC Specialty Center MOB 550 Redmond Rd - Ophthalmology

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

M-F; 8-5

Pay Range

$19.80 - $29.70

Major Responsibilities

• Greetspatients arriving for their appointments.Monitors patientflow to ensure patients are cared for in the most efficient and courteous manner.
• Ensures all patient demographic and insurance information is complete andaccurate
• Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred
• insurance benefits.Obtains,calculatesand collects the patient’sout of pocketfinancial liability.Requests and collects past due and present balances or estimates due
• Follows the Financial Clearance policy for non-urgent patient services if financialclearance hasnot been completed or authorization has not been obtained, when appropriate
• patients in need of financialassistanceand refers patients to Financial Counselor
• Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collectingadditionalpatient responsibility (when applicable) and providing patient withappropriate documents.
• Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plansrequiringpre-authorization/referral and a list of current accepted insurance plans.
• Proactively communicates issues involving customer service and process improvement opportunities to management
• Meets productivity requirements to ensure excellent service is provided to customers
• Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.
• Maintains excellent public relations with patients, families, and clinical staff as well asdemonstratesa willingness and ability to work collaboratively with others for concise andtimelyflow of information

Licensure, Registration, And/or Certification Required

• NA

Education Required

• High school diploma or GEDrequired. Patient access (scheduling,registrationand financial clearance), insurance verification, billing or certified medical assistant experience preferred.

Work Experience Required

• NA

Knowledge, Skills & Abilities Required

• Ability toidentifyand understand issues and problems.Examines data and draws logical conclusions based on information available
• Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations andcomply withupdates on insurance pre-certification requirements
• Mathematical aptitude, effective oral and written communicationskillsand critical thinking skills
• Understanding ofbasic human anatomy, medicalterminologyand procedures for application inthe patientreferral, pre-certificationand authorization processes.
• Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation
• Ability to handle sensitive and confidential information according to internal policies
• Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals
• Experience with Microsoft Outlook, Word and Excel and ADT software
• Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages
• Must be able to work with minimal supervision, toproblem solvein a high profile and high stress area and interact positively with all internal and external customers whilepossessingthe ability todeterminepriority of work

Physical Requirements And Working Conditions

• Exposed to a normal office environment.
• Must be able tositthe majority ofthe workday.
• Occasionallylifts upto 10 lbs.
• Operates all equipment necessary to perform the job

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Patient Services Representative I (PSR) is responsible for completing patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information, obtaining pre-certification or authorization as required, and entering all necessary information into system. The PSR is responsible for informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary. This position requires multi-tasking and effective problem solving skills. It is expected that the PSR will foster positive relationships with all patients in an effort to provide quality service.