Patient Service Representative

Advocate Health; Crystal Lake (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

Advocate Health in Crystal Lake, IL is seeking a Patient Service Representative (PSR) to deliver efficient, compassionate care by handling scheduling, registration and billing, and maintaining accurate medical records. This role supports clinicians and acts as a first point of contact for patients.

The position is full-time with a Monday–Friday schedule and one Saturday per month; HS diploma and 1–2 years of customer service experience required, with the ability to handle difficult callers and

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or Equivalent

Job description

Job Description Summary

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Where You Will Work

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrives.

We’re Looking For

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

What You’ll Do

M-F between the hours of 645am to 6pm 1 Saturday per month between the hours 645am-1pm. Schedule will be 40 hours within those times depending on clinic needs.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location

Our physicians at Advocate Medical Group Primary Care in Crystal Lake, IL, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 525 Congress Pkwy., Crystal Lake, IL. When you’re looking for primary care close to home, visit us in Crystal Lake, IL.

Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.