Ambulatory Patient Services Specialist

aah; Morton Grove (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to support providers and patients, ensuring a seamless, compassionate experience within the ambulatory care team. You will handle patient inquiries, schedule appointments, and contribute to efficient clinic operations.

This full-time role requires a high school diploma, 1–2 years of customer service experience, and the ability to manage a fast-paced environment across Morton Grove and nearby locations.

Qualifications

• Experience providing high-quality customer service to patients and callers.
• Ability to handle difficult callers/customers/patients with professionalism.
• Strong communication skills and attention to detail in a healthcare setting.

Responsibilities

• Provide efficient, high-quality patient services to patients arriving for appointments or contacting the practice.
• Assist with billing information entry at the point of service and follow up on missing information.
• Maintain accurate and timely medical records in accordance with practice standards.

Skills

Customer service

Communication

Dealing with difficult customers

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative to support providers and patients, ensuring a seamless, compassionate experience within the ambulatory care team. You will handle patient inquiries, schedule appointments, and contribute to efficient clinic operations.

This full-time role requires a high school diploma, 1–2 years of customer service experience, and the ability to manage a fast-paced environment across Morton Grove and nearby locations.