Patient Services & Billing Specialist

Hugh Chatham Health, Inc.; Olympia Fields (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Adoption assistance

Retirement plan with employer match

Job summary

Aurora Medical Group in Olympia Fields, IL, is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, coordinate patient contact, and help ensure a seamless, compassionate experience for every patient.

The role involves scheduling, registration, and billing tasks, ensuring accurate data entry and revenue capture. A high school diploma and 1–2 years of customer service are required; experience with difficult callers/patients is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience.
• Experience handling difficult caller/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Handling difficult customers

Scheduling support

Education

High school diploma or equivalent

Job description

Aurora Medical Group in Olympia Fields, IL, is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, coordinate patient contact, and help ensure a seamless, compassionate experience for every patient.

The role involves scheduling, registration, and billing tasks, ensuring accurate data entry and revenue capture. A high school diploma and 1–2 years of customer service are required; experience with difficult callers/patients is a plus.