Ambulatory Patient Service & Billing Specialist

Advocate Health; Des Plaines (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health's Aurora Medical Group in Des Plaines, IL is seeking a Patient Service Representative to support the care team and enhance patient experience. You will assist with scheduling, registration, and basic coding tasks while maintaining friendly, efficient service.

You will handle billing and payments at time of service, enter accurate patient information, and help maintain up-to-date medical records.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Provide high-quality customer service and practice support in scheduling, registration, and billing.
• Enter billing information accurately and collect payment at time of service.
• Assist clinical staff in maintaining accurate medical records.
• Support ambulatory care team and ensure a compassionate patient experience.

Skills

Customer service experience

Handling difficult callers/patients

Education

High school diploma or equivalent

Job description

Advocate Health's Aurora Medical Group in Des Plaines, IL is seeking a Patient Service Representative to support the care team and enhance patient experience. You will assist with scheduling, registration, and basic coding tasks while maintaining friendly, efficient service.

You will handle billing and payments at time of service, enter accurate patient information, and help maintain up-to-date medical records.