Patient Experience Specialist — No Weekends, 8–5 Shifts

Advocate Health; Park Ridge (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Advocate Health's Aurora Medical Group in Park Ridge, IL, is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience during every visit.

Work hours are Monday–Friday, 8:00 AM–5:00 PM with a single 8.5 hour shift and a lunch break; there are no weekend shifts. The role emphasizes patient service, billing entry, and accurate medical records to maintain quality care.

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Handle difficult callers/customers/pat

Education

High school diploma or equivalent

Job description

Advocate Health's Aurora Medical Group in Park Ridge, IL, is seeking a Patient Service Representative to join the ambulatory care team. You will support providers, connect with patients, and help ensure a seamless, compassionate experience during every visit.

Work hours are Monday–Friday, 8:00 AM–5:00 PM with a single 8.5 hour shift and a lunch break; there are no weekend shifts. The role emphasizes patient service, billing entry, and accurate medical records to maintain quality care.