Ambulatory Front Desk Operations Lead

Mount Sinai; New York (NY); Vor Ort; USD 66.000 - 89.000; Vollzeit

Zusammenfassung

Mount Sinai Health System seeks a Practice Supervisor to lead daily ambulatory front-end operations, ensuring adherence to Patients First service standards and supervising front-end staff in a variety of scheduling and clerical tasks within New York clinics.

The role includes overseeing reception, scheduling, and patient concerns, plus contributing to reporting and staff training to sustain high-quality service and a positive patient experience across the practice.

Qualifikationen

• Bachelor's degree or equivalent, required.
• Experience in customer service role, supervisory role, and healthcare setting preferred.

Aufgaben

• Monitors and assist staff with day-to-day activities including clinic and physician scheduling and call volumes.
• Review staff appointment scheduling for accuracy and completeness to ensure timely visits.
• Assists in preparation of daily, monthly and year-end reporting.
• Assists in creating training materials and scheduling guidelines; continues staff training on scheduling.
• Maintains high quality customer service and data integrity; monitors patient calls and performance reports.
• Provides guidance for escalated MyChart calls.
• Ensures appropriate reimbursement for services; organizes orientation and training on insurance verification and co-pay collection.

Kenntnisse

Customer service

Supervisory experience

Healthcare setting experience

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Mount Sinai Health System seeks a Practice Supervisor to lead daily ambulatory front-end operations, ensuring adherence to Patients First service standards and supervising front-end staff in a variety of scheduling and clerical tasks within New York clinics.

The role includes overseeing reception, scheduling, and patient concerns, plus contributing to reporting and staff training to sustain high-quality service and a positive patient experience across the practice.