Front Desk Supervisor - Patient Experience & Operations

NYU Langone Health System; Town of Islip (NY); On-site; USD 59,000 - 66,000; Full time

Job summary

NYU Langone Hospital-Long Island in Islip, NY is seeking a Front Desk Supervisor to lead front-end operations for the Faculty Group Practice. You will oversee check-in/out, scheduling, and staff training to ensure smooth patient flow and high-quality service.

The role emphasizes staff development, adherence to HIPAA and policies, and collaboration with practice leadership and Epic front-end workflows to optimize patient access and experience.

Qualifications

• Bachelor's Degree and 2+ years of relevant experience.
• Strong written and verbal communication skills.
• Excellent organizational skills and ability to multitask.
• Knowledge of medical insurance eligibility rules.

Responsibilities

• Oversee front-end operations at the Faculty Group Practice site.
• Supervise scheduling, check-in/out and staff training.
• Analyze daily metrics and prepare monthly reports.
• Ensure HIPAA, compliance and policy adherence.
• Act as liaison between staff and physicians.

Skills

Customer service

Leadership

Communication

Organizational skills

Education

Bachelor's Degree

Tools

Epic

Microsoft Office

Job description

NYU Langone Hospital-Long Island in Islip, NY is seeking a Front Desk Supervisor to lead front-end operations for the Faculty Group Practice. You will oversee check-in/out, scheduling, and staff training to ensure smooth patient flow and high-quality service.

The role emphasizes staff development, adherence to HIPAA and policies, and collaboration with practice leadership and Epic front-end workflows to optimize patient access and experience.