Lead, Primary Care Operations & Growth

Mount Sinai; United States; On-site; USD 71,000 - 108,000; Full time

Job summary

Mount Sinai Health System seeks a Practice Manager to lead the daily operations of the medical practice and align activities with Mount Sinai Doctors Downtown's goals. You will guide staff, optimize workflow, and enhance patient access and satisfaction.

You will supervise scheduling, billing coordination, budgets, and ensure HIPAA/compliance, ensuring high-quality patient care and efficient office performance.

Qualifications

• 5 years medical insurance experience including medical office administration, benefit verification

Responsibilities

• Direct daily operational activities and clinical functions to provide the highest level of medical services and ensure conformance with department goals and objectives
• Oversee physician productivity and assist with maximizing patient care and access by recommending changes in operational strategies as needed
• Monitors and ensures compliance, progression and follow-up of any patient satisfaction initiatives
• Facilitate implementation and monitors functionality of the Department's Digital Access initiatives to improve patient access, patient satisfaction and workflow efficiencies
• Responsible for setting goals and developing plans for business growth
• Maintain liaison with all levels of administration, faculty, and outside organizations to coordinate day-to-day operations
• Ensure the office staff is kept current on new and established policies and procedures; retrain staff on new procedures and protocols
• Manage physician and support staff schedules, ensuring office coverage in all areas during office hours
• Respond to and resolve patient billing issues and act as liaison between billing office and practice
• Evaluation of staff performance and annual performance appraisals
• Train and supervise all staff inclusive of Patient Service Representatives and Administrative Assistants
• Corrects errors and retrains staff on repetitive errors and data entry/coding issues
• Creates and maintains a satisfying workplace that fosters professional growth and job satisfaction for all members of the healthcare team
• Comply with all local, state, and federal guidelines including HIPAA, OSHA, ADA, CLIA, JCAHO and New York Departmental requirements

Job description

Mount Sinai Health System seeks a Practice Manager to lead the daily operations of the medical practice and align activities with Mount Sinai Doctors Downtown's goals. You will guide staff, optimize workflow, and enhance patient access and satisfaction.

You will supervise scheduling, billing coordination, budgets, and ensure HIPAA/compliance, ensuring high-quality patient care and efficient office performance.