Ambulatory Clinic Operations Leader

UMass Memorial Health; Worcester (MA); On-site; USD 56,000 - 101,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA is seeking an experienced Administrative Supervisor to oversee ambulatory operations within the Spine Center. You will supervise employees, manage patient registration, scheduling, charge capture, physician relations, and daily clinic workflows.

This exempt, full-time role operates Monday–Friday, 8:30 AM–5:00 PM, 40 hours/week, with potential signing bonus discussed during interview and compensation in the Hiring Range shown.

Qualifications

• Three or more years of medical administrative office experience.
• Demonstrated leadership experience.
• Excellent oral and written communication skills across levels.
• Strong organizational and analytical/problem-solving abilities.
• Ability to coordinate multiple functions and activities.
• Proficient in relevant computer software.

Responsibilities

• Supervise clinic operations and staff to ensure efficient daily workflows.
• Oversee patient registration, scheduling, charge capture and billing support.
• Maintain liaison with management and healthcare teams to address issues.
• Monitor payroll, inventory, and basic facilities coordination as needed.
• Ensure quality customer service and compliant administrative practices.

Skills

Medical administrative experience

Leadership experience

Excellent communication skills

Organizational skills

Analytical/problem-solving

Coordination across functions

Proficiency in computer software

Education

Associates Degree in related field

Job description

UMass Memorial Health in Worcester, MA is seeking an experienced Administrative Supervisor to oversee ambulatory operations within the Spine Center. You will supervise employees, manage patient registration, scheduling, charge capture, physician relations, and daily clinic workflows.

This exempt, full-time role operates Monday–Friday, 8:30 AM–5:00 PM, 40 hours/week, with potential signing bonus discussed during interview and compensation in the Hiring Range shown.