Ambulatory Care Coordinator — Patient Experience Lead

University of Southern California; Los Angeles (CA); On-site; USD 30,120,000 - 105,796,000; Full time

Job summary

University of Southern California’s Ambulatory clinic within USC Care Medical Group seeks a Support Coordinator to streamline outpatient flow and coordinate appointments, referrals, and registrations for optimal patient experience.

The role requires strong communication, proficiency with Cerner/GE Centricity, and the ability to manage scheduling across multi-specialty services in a fast-paced clinic.

Qualifications

• High School or equivalent; customer service/medical office experience.
• Ambulatory care experience in a coordinator role preferred (1+ year).
• Familiarity with Word, Outlook, Cerner, GE Centricity, PBAR, and scheduling systems.

Responsibilities

• Coordinate patient scheduling for multiple appointments and referrals.
• Enter and verify patient information and insurance data.
• Provide patient-facing support and manage communications with care teams.

Skills

Customer service

Communication

Multitask coordination

Word processing

Microsoft Outlook

Cerner

Ge Centricity

Scheduling systems

English proficiency

Education

High School diploma

Bachelor’s degree (preferred)

Tools

PBAR

Job description

University of Southern California’s Ambulatory clinic within USC Care Medical Group seeks a Support Coordinator to streamline outpatient flow and coordinate appointments, referrals, and registrations for optimal patient experience.

The role requires strong communication, proficiency with Cerner/GE Centricity, and the ability to manage scheduling across multi-specialty services in a fast-paced clinic.