Ambulatory Care Concierge II

Texas Health Institute; Webster, Northern (TX, KY); Hybrid; USD 25,000 - 44,000; Full time

Job summary

Kelsey-Seybold Clinic, part of the Optum family, invites you to join a national leader in coordinated care. The Ambulatory Service Representative II provides friendly check-in/check-out assistance, handles registration and cashiering, and maintains a professional work area.

Ideal candidates bring a High School diploma or GED and 1+ years in customer service, plus familiarity with Windows software. Fluency in English and confidentiality are essential; bilingual skills are a plus.

Qualifications

• High School diploma or GED required.
• 1+ years of direct face-to-face customer service experience.
• 1+ years of cash handling or collections experience.
• 6+ months in a medical office/customer-facing role OR 1+ years ASR I with cross-training.
• Experience with Windows-based software (Word, Excel).
• Knowledge of customer service principles and practices.
• Basic Math ability.
• Excellent verbal and written communication skills.
• Confidentiality of health information.
• Ability to handle challenging situations and balance priorities.
• Fluent in English, verbal and written.

Responsibilities

• Provide friendly check-in and check-out assistance.
• Handle registration and cashiering tasks.
• Maintain neat, professional appearance and organized work area.

Skills

Customer service

Cash handling

Communication skills

Confidentiality

MS Word/Excel

English fluency

Math skills

Bilingual EN/ES

Medical office experience

CRM/clerical

Education

High School diploma or GED

Tools

EMR/Epic

Job description

Kelsey-Seybold Clinic, part of the Optum family, invites you to join a national leader in coordinated care. The Ambulatory Service Representative II provides friendly check-in/check-out assistance, handles registration and cashiering, and maintains a professional work area.

Ideal candidates bring a High School diploma or GED and 1+ years in customer service, plus familiarity with Windows software. Fluency in English and confidentiality are essential; bilingual skills are a plus.