Ambulatory Care Coordinator & Patient Services Specialist

UnitedHealth Group; Houston (TX); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

401k contribution

Job summary

Kelsey-Seybold Clinic, part of Optum, is hiring an Ambulatory Service Representative III in Houston. The role blends financial review, patient service, PBX, appointments, and records clerical duties across a busy medical office setting.

Requirements include a high school diploma or GED, EMR experience, medical terminology familiarity, fluent English, and strong MS Office skills. Bilingual English/Spanish skills are a plus.

Qualifications

• High School diploma or GED.
• 2+ years medical office experience including face-to-face customer service, cash handling, patient registration, scheduling, medical billing, and multi-line phone experience; OR 1+ year KSC experience as Ambulatory Service Representative II.
• EMR experience.
• Familiarity with medical terminology.
• Fluent in English, verbal and written.
• Strong computer skills with MS Word, Excel, PowerPoint and web/Internet.
• Excellent customer service skills in person and over the phone.

Responsibilities

• Detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk, and/or medical records clerk.
• Perform other duties as assigned by the site manager.

Skills

Medical office experience

EMR experience

Medical terminology

English fluency

MS Office

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Epic

Job description

Kelsey-Seybold Clinic, part of Optum, is hiring an Ambulatory Service Representative III in Houston. The role blends financial review, patient service, PBX, appointments, and records clerical duties across a busy medical office setting.

Requirements include a high school diploma or GED, EMR experience, medical terminology familiarity, fluent English, and strong MS Office skills. Bilingual English/Spanish skills are a plus.