Ambulatory Front Desk & Registration Specialist II

UnitedHealth Group; Pasadena (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k contribution

Equity stock purchase

Job summary

UnitedHealth Group’s Kelsey-Seybold Clinic is seeking an Ambulatory Service Representative II at our Pasadena, TX location. You will handle check-in/check-out, registration, and cashiering, while delivering friendly, efficient patient service in a busy healthcare environment.

You'll join a team recognized for quality care and patient satisfaction, with Epic Front Desk training and opportunities to advance within Optum.

Qualifications

• High School diploma or GED
• 1+ years of direct face to face customer service experience
• 1+ years of cash handling or collections experience
• 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry
• OR 1+ years KSC ASR I with 6 months ASR II cross‑training experience and the successful completion of Epic Front Desk Training
• OR 1+ years KSC CBO, Managed Care or Contact Center experience
• Experience with computers and Windows-based software including Word and Excel
• Basic Math ability
• Knowledge of customer service principles and practices
• Able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and balance multiple priorities
• Fluent in English, verbal and written

Responsibilities

• Check-in and check-out functions including registration and cashiering
• Maintain a neat and professional appearance and an organized work area
• Provide friendly and courteous assistance to patients

Skills

Fluent in English

Excellent verbal and written comms

Customer service

Cash handling

Word/Excel

Education

High School diploma or GED

Tools

Epic Front Desk training

Word

Excel

Windows

Job description

UnitedHealth Group’s Kelsey-Seybold Clinic is seeking an Ambulatory Service Representative II at our Pasadena, TX location. You will handle check-in/check-out, registration, and cashiering, while delivering friendly, efficient patient service in a busy healthcare environment.

You'll join a team recognized for quality care and patient satisfaction, with Epic Front Desk training and opportunities to advance within Optum.