Ambulatory Care Concierge II

Beth Israel Lahey Health

Wayland (MA)

On-site

USD 29,000 - 39,000

Full time

14 days+

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Job summary

Beth Israel Lahey Health in Massachusetts is seeking a Patient Services Associate to support front desk operations within our ambulatory practices. You will greet patients, manage registrations, schedule appointments, collect co-pays, and route information to clinicians to ensure smooth care delivery.

Ideal candidates have a high school diploma or GED, experience with MS Office, and 1–3 years in healthcare or service roles.

Qualifications

High School diploma or GED required.
Certificate 1 Medical Admin Assistant Cert preferred.
1-3 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

Greets patients and visitors with courtesy, service, respect and privacy; acts as central communication source.
Performs check in, registration, scheduling, verification of demographic information and fiscal data; collects co-payments; schedules, reschedules and cancels appointments; obtains referrals.
Monitors and supports patients and visitors; facilitates timely flow; liaises between patient and staff for optimal service delivery.
Other responsibilities may include check out, follow-up scheduling, patient education materials, visit ticket entry, medical records preparation.
Level II responsibilities include facilitating billing functions, researching information requests, acting as a group leader in absence of Manager.