Ambulatory Care Associate II - Check-In & Cashier

Optum; Pasadena (TX); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Kelsey-Seybold Clinic, part of the Optum family, operates across Houston with multiple locations and a focus on coordinated, high-quality patient care. The Ambulatory Service Representative II will assist patients through check-in/check-out, registration, and cashiering while upholding confidentiality and professionalism in a busy medical office.

The role emphasizes strong customer service, accuracy in data entry, and the ability to manage multiple priorities in a healthcare environment.

Qualifications

• High School diploma or GED required.
• 1+ years of direct face to face customer service experience.
• 1+ years of cash handling or collections experience.
• Experience in a medical office or healthcare setting preferred.
• Epic Front Desk training or EMR experience a plus.
• Bilingual English/Spanish a plus.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality of health information.
• Strong multi-tasking and prioritization abilities.

Responsibilities

• Assist patients with check-in and check-out, including registration and cashiering.
• Maintain a neat, professional appearance and organized work area.
• Deliver friendly, courteous service and handle challenging situations effectively.

Job description

Kelsey-Seybold Clinic, part of the Optum family, operates across Houston with multiple locations and a focus on coordinated, high-quality patient care. The Ambulatory Service Representative II will assist patients through check-in/check-out, registration, and cashiering while upholding confidentiality and professionalism in a busy medical office.

The role emphasizes strong customer service, accuracy in data entry, and the ability to manage multiple priorities in a healthcare environment.