Ambulatory Care Access Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UMass Memorial Health is seeking a patient service-focused administrator to support ambulatory services. The role involves greeting patients, verifying demographics and insurance, and scheduling urgent care visits and tests across multiple providers.

Responsibilities include handling co-payments, authorizations, and coordinating with insurers while maintaining accurate records and ensuring compliant processes. A $3,000 sign-on bonus is available for external hires.

Qualifications

• High school diploma is required.
• Minimum 3 years of related experience is preferred.
• Ability to use specialized applications software and computer systems is required.

Responsibilities

• Greets visitors and/or patients for scheduled or urgent care appointments and procedures.
• Verifies patient demographics and insurance information; may collect co-payments.
• Schedules urgent care appointments and coordinates with clinicians for tests and procedures; directs messages and calls.

Skills

Customer service

Communication

Education

High School Diploma

Associate/Bachelor's degree preferred

Job description

UMass Memorial Health is seeking a patient service-focused administrator to support ambulatory services. The role involves greeting patients, verifying demographics and insurance, and scheduling urgent care visits and tests across multiple providers.

Responsibilities include handling co-payments, authorizations, and coordinating with insurers while maintaining accurate records and ensuring compliant processes. A $3,000 sign-on bonus is available for external hires.