Ambulatory Care Access & Scheduling Specialist

UMass Memorial Health; Worcester (MA); On-site; USD 29,000 - 40,000; Full time

Job summary

UMass Memorial Health in Worcester, MA is seeking an administrative specialist to support patients needing routine and urgent appointments, tests, and services in ambulatory settings. You will assess needs including financial counseling and interpreter services, and refer to appropriate contacts.

The role requires a high school diploma, 3 years of related experience (or degree waiver), and the ability to use specialized software. Strong professional behavior and communication are essential.

Qualifications

• High School Diploma required.
• Associate's or Bachelor's degree preferred.
• 3 years of related experience; waiver if degree.
• Ability to use specialized software and computer systems.
• Work well under stress with professional demeanor and strong communication.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets visitors/patients for scheduled or urgent care appointments.
• Verifies patient demographics and insurance information.
• May collect co-payments on arrival.
• Obtains signatures for consent and billing information.
• Assess needs including financial counseling and interpreter services; refer appropriately.
• Alerts providers to emergent patient care needs.

Skills

3 years of related experience (waived+

Use of specialized applications & PC

Multitasking under stress

Professional behavior & communication

Education

High School Diploma

Associate's or Bachelor's degree

Medical terminology knowledge

Job description

UMass Memorial Health in Worcester, MA is seeking an administrative specialist to support patients needing routine and urgent appointments, tests, and services in ambulatory settings. You will assess needs including financial counseling and interpreter services, and refer to appropriate contacts.

The role requires a high school diploma, 3 years of related experience (or degree waiver), and the ability to use specialized software. Strong professional behavior and communication are essential.