Ambulatory Access & Scheduling Specialist

University of Rochester; Alabama; On-site; USD 26,000 - 34,000; Full time

Job summary

The University of Rochester is seeking an administrative professional to handle patient information processing for ambulatory care. You will manage reception, registration, scheduling, and billing in a fast-paced clinic setting within the Urology department.

The role emphasizes accurate data entry, strong customer service, and HIPAA-compliant handling of PHI. Full-time position located at 293 W North St, Geneva, NY.

Qualifications

• High School diploma required; Vision Care 1,2,3 courses preferred.
• Experience in administrative office or customer service is valuable.
• Knowledge of medical terminology is preferred.

Responsibilities

• Greet patients and verify identity using two identifiers; direct to registration and insurance management.
• Enter patient demographic and financial information into EMR and billing systems; obtain email for confirmations.
• Schedule ambulatory visits, pre-register patients, coordinate referrals, and manage appointments.
• Answer calls, route inquiries to providers, and maintain patient communication to minimize delays.
• Edit registration data, assist in charge reconciliation, and ensure accurate schedules.
• Assist in routing patients and documents, and provide frontline problem solving.
• Follow HIPAA rules and maintain PHI confidentiality.

Skills

Customer service

EMR data entry

HIPAA compliance

Medical terminology

Communication skills

Education

High School diploma

Vision Care 1/2/3

Tools

EMR software

Billing system

Job description

The University of Rochester is seeking an administrative professional to handle patient information processing for ambulatory care. You will manage reception, registration, scheduling, and billing in a fast-paced clinic setting within the Urology department.

The role emphasizes accurate data entry, strong customer service, and HIPAA-compliant handling of PHI. Full-time position located at 293 W North St, Geneva, NY.