Outpatient Access Specialist II

University of Rochester; Strong (AR); On-site; USD 26,000 - 34,000; Full time

Job summary

The University of Rochester invites applications for a full-time administrative support role at Strong Memorial Hospital, focused on patient information processing for Ambulatory Care and Psychiatry programs. You will greet patients, verify identities, collect demographics and insurance data, and coordinate with registration and billing teams to ensure smooth visits.

In this fast-paced environment you will manage appointments, handle telephone encounters, and enter data into the EMR system with

Qualifications

• High School diploma and 1 year related experience in an administrative office or customer service field required
• Completion of Vision Care 1,2,3 courses required
• Or equivalent combination of education and experience
• Medical terminology experience preferred

Responsibilities

• Reception and registration of patients; verify identity and collect demographics and insurance information
• Appointment scheduling and pre-registration; confirm appointments and coordinate interpreters when needed
• Telephone management; route calls to appropriate staff and provide appointment reminders
• Enter data into EMR and revenue cycle systems; ensure accuracy and billable information
• Monitor patient satisfaction and assist new staff as needed

Skills

Customer service

Medical terminology

Data entry

Word processing

Education

High School diploma

Vision Care 1,2,3 courses

Tools

eRecord

EAP Case Management Software

Performance Analysis system

Job description

The University of Rochester invites applications for a full-time administrative support role at Strong Memorial Hospital, focused on patient information processing for Ambulatory Care and Psychiatry programs. You will greet patients, verify identities, collect demographics and insurance data, and coordinate with registration and billing teams to ensure smooth visits.

In this fast-paced environment you will manage appointments, handle telephone encounters, and enter data into the EMR system with