Ambassador Training Specialist

SeaWorld; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Life Insurance

Disability Benefits

Employee Assistance Program

Job summary

SeaWorld is seeking an enthusiastic Training Ambassador to design and execute development programs for Ambassadors across all levels. You will partner with park leadership and the training manager to deliver high-quality training from orientation through on-the-job coaching.

The role requires solid training experience, strong facilitation and presentation skills, and the ability to juggle multiple projects while navigating shifting schedules in a busy park environment.

Qualifications

• Minimum of 2 years of training experience
• 1 year of high-volume new hire orientation facilitation preferred
• Experience managing training content in a learning management system
• Background in a service industry setting desired
• Outstanding communication, interpersonal and presentation skills
• Confident and outgoing presence
• Ability to handle multiple projects simultaneously
• Excellent organizational, time management, analytical and problem-solving skills
• Strong facilitation and presentation skills
• Flexible schedule including nights, weekends and holidays

Responsibilities

• Facilitate various training programs for Ambassadors at all levels and from all divisions
• Ensure a seamless transition from orientation to department and on the job training for new or rehired Ambassadors
• Support department leadership to identify training needs based on feedback and changes to processes
• Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates

Skills

Training delivery

Facilitation

Communication

Time management

Tools

Learning Management System

Job description

SeaWorld is seeking an enthusiastic Training Ambassador to design and execute development programs for Ambassadors across all levels. You will partner with park leadership and the training manager to deliver high-quality training from orientation through on-the-job coaching.

The role requires solid training experience, strong facilitation and presentation skills, and the ability to juggle multiple projects while navigating shifting schedules in a busy park environment.