Human Resources Trainer

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Life Insurance

Disability Benefits

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment seeks enthusiastic Ambassadors training professionals to design and deliver high-quality development programs across all levels. You will collaborate with park leadership and the training manager to plan and execute initiatives, ensuring a seamless transition from orientation to on-the-job training.

The role requires strong facilitation, excellent communication, and the ability to manage multiple projects with varying shifts, including nights, weekends, and

Qualifications

• At least 2 years training experience.
• 1 year of high-volume new-hire orientation facilitation preferred.
• Experience managing training content in a learning management system.
• Background in a service industry setting.
• Outstanding communication, interpersonal and presentation skills.

Responsibilities

• Facilitate training programs for Ambassadors at all levels and divisions.
• Ensure smooth orientation-to-job training for new or rehired Ambassadors.
• Support leadership to identify training needs from feedback and process changes.
• Organize training manuals, materials, and multimedia aids; review for policy updates.

Skills

Training experience

Orientation facilitation

LMS experience

Service industry

Communication skills

Presentation skills

Multitasking

Time management

Problem-solving

Facilitation

Tools

Learning Management System

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What You Get To Do

You’ll collaborate closely with our park leadership team and the training manager to support the planning and execution of various training initiatives. We're looking for someone who can deliver high-quality training and development programs at all levels, from VP to hourly Ambassadors. You will:

• Facilitate various training programs for Ambassadors at all levels and from all divisions
• Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors
• Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
• Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates

What It Takes To Succeed

• A minimum of 2 years of training experience required
• 1 years of High volume new hire orientation facilitation preferred
• Experience managing training content in a learning management system
• Background in a service industry setting desired
• Outstanding communication, interpersonal and presentation skills
• Confident and outgoing presence
• Ability to effectively handling multiple projects simultaneously
• Excellent organizational, time management, analytical and problem-solving skills
• Strong facilitation and presentation skills are required
• Must be available to work varying shifts/hours based on business need, to include nights, weekends, and holidays

Working Conditions

• Primarily working indoors but will collaborate with Ambassadors in the park when necessary
• May sit/stand for several hours at a time
• Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities
• Prolonged exposure to computer screens
• Repetitive use of hands to operate computers, printers, and copiers

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.