Human Resources Trainer

Entertainment Places; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets

Park Discounts

Medical Insurance

Dental Insurance

Vision Insurance

401K Retirement plan

Life Insurance

Disability Benefits

Tuition Reimbursement

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking an enthusiastic Training Ambassador to design and deliver high-quality training programs for Ambassadors across all levels and divisions. You will partner with park leadership and the training manager to ensure robust onboarding and ongoing development, aligning content with company policies and evolving needs.

The role requires strong facilitation, presentation, and organizational skills, with proven ability to manage multiple projects in a fast-paced,

Qualifications

• Minimum of 2 years of training experience.
• 1 year of high-volume new hire orientation facilitation preferred.
• Experience managing training content in a learning management system (LMS).
• Background in a service industry setting is desirable.
• Outstanding communication, interpersonal and presentation skills are required.

Responsibilities

• Facilitate training programs for Ambassadors at all levels and divisions.
• Ensure smooth transition from orientation to department and on-the-job training for new or rehired Ambassadors.
• Support leadership to identify training needs based on feedback, process changes, and other factors.
• Organize training manuals, materials, multimedia aids, and other educational content; review for policy updates.

Skills

Training experience

Orientation facilitation

LMS experience

Service industry

Communication skills

Presentation skills

Multitasking

Organizational skills

Problem solving

Team player

Job description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

You'll collaborate closely with our park leadership team and the training manager to support the planning and execution of various training initiatives. We're looking for someone who can deliver high-quality training and development programs at all levels, from VP to hourly Ambassadors.

You will:

• Facilitate various training programs for Ambassadors at all levels and from all divisions
• Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors
• Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
• Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates

What it takes to succeed:

• A minimum of 2 years of training experience required
• 1 years of High volume new hire orientation facilitation preferred
• Experience managing training content in a learning management system
• Background in a service industry setting desired
• Outstanding communication, interpersonal and presentation skills
• Confident and outgoing presence
• Ability to effectively handling multiple projects simultaneously
• Excellent organizational, time management, analytical and problem-solving skills
• Strong facilitation and presentation skills are required

Working Conditions:

• Primarily working indoors but will collaborate with Ambassadors in the park when necessary
• May sit/stand for several hours at a time
• Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities
• Prolonged exposure to computer screens
• Repetitive use of hands to operate computers, printers, and copiers

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.