Ambassador Training Lead — Elevate Front-Line Teams

Entertainment Places; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp—

Job summary

SeaWorld Parks & Entertainment in San Diego seeks an enthusiastic and dedicated Ambassadors Training Specialist to plan and execute development programs for staff at all levels, from VP to hourly Ambassadors. You will collaborate with park leadership and the training manager to deliver high-quality programs and ensure smooth onboarding.

Responsibilities include facilitating training, maintaining LMS content, organizing materials, and tailoring training to evolving policies.

Qualifications

• Minimum of 2 years training experience.
• 1 year of high-volume new hire orientation facilitation preferred.
• Experience managing training content in an LMS.
• Background in a service industry setting desired.
• Outstanding communication, interpersonal and presentation skills.
• Confident and outgoing presence.
• Ability to effectively handle multiple projects simultaneously.
• Excellent organizational, time management, analytical and problem-solving skills.”],
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Responsibilities

• Facilitate various training programs for Ambassadors at all levels and from all divisions
• Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors
• Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
• Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates

Skills

Training experience

Orientation facilitation

LMS experience

Communication skills

Presentation skills

Time management

Organizational skills

Problem solving

Tools

Learning Management System

Job description

SeaWorld Parks & Entertainment in San Diego seeks an enthusiastic and dedicated Ambassadors Training Specialist to plan and execute development programs for staff at all levels, from VP to hourly Ambassadors. You will collaborate with park leadership and the training manager to deliver high-quality programs and ensure smooth onboarding.

Responsibilities include facilitating training, maintaining LMS content, organizing materials, and tailoring training to evolving policies.