Ambassador Training Lead — Park Operations

United Parks & Resorts; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp.

Job summary

United Parks & Resorts seeks an Ambassadors Trainer to deliver training, coach ambassadors, and ensure high guest service and safety standards. You’ll conduct sessions, track progress, and coordinate with leadership to identify training needs.

The role supports multiple park facilities and requires teamwork in a fast-paced environment. Responsibilities include auditing training quality, maintaining grooming and safety standards, and delivering engaging sessions using PowerPoint and MS Office

Qualifications

• Must have minimum of 6 months experience in Park Operations and be a current Assistant Supervisor.
• 6 months experience in rides preferred.
• Exhibit effective verbal and written communication skills; speak comfortably in front of groups; respond effectively to individual and group questions.
• Ability to organize resources and monitor multiple projects with results orientation.

Responsibilities

• Conduct training for Ambassadors, including facility tours, safety training, and station training.
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members.
• Communicate with Supervisor regarding Ambassador progress and training needs.
• Complete training materials and paperwork for Ambassador and department records.
• Support other facilities throughout the park as needed; maintain safety and quality standards.

Skills

Training delivery

Coaching

Communication

Guest service

Team collaboration

Scheduling

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

United Parks & Resorts seeks an Ambassadors Trainer to deliver training, coach ambassadors, and ensure high guest service and safety standards. You’ll conduct sessions, track progress, and coordinate with leadership to identify training needs.

The role supports multiple park facilities and requires teamwork in a fast-paced environment. Responsibilities include auditing training quality, maintaining grooming and safety standards, and delivering engaging sessions using PowerPoint and MS Office