Ambassador Team Lead: Guest Experience & Training

SeaWorld; Orlando (FL); Sur place; USD 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

FREE park admission

Discounts on park tickets for family &

Résumé du poste

SeaWorld Orlando seeks enthusiastic ambassadors to join a fast-paced team. You will lead, train, and supervise ambassadors, ensure safety, compliance, and high guest satisfaction, and support park operations including openings, closings, and ride testing.

The role requires strong communication, physical stamina, and the ability to work flexible hours including nights and weekends. Benefits include park admission, discounts, and scholarship opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Leadership experience preferred.
• Possession or pursuit of a bachelor’s degree preferred.
• Excellent written and verbal communication skills.
• Comfort speaking in front of large groups of guests and ambassadors.
• Ability to work outdoors and stand/walk for long periods.
• Ability to lift up to 25 lbs and push/pull up to 50 lbs.
• Valid state driver’s license and ability to obtain company license.
• Availability for 3 full opening days and varying shifts, including weekends/holidays/late events.
• CPR/AED training/certification ability.

Responsabilités

• Ensure a safe environment for ambassadors, guests, and animals.
• Develop OJTs and train ambassadors with feedback and coaching.
• Ensure compliance with regulations, park policies, and procedures.
• Create and maintain the unit’s rotation grid.
• Maintain park cleanliness and conduct inspections.
• Respond to guest and ambassador needs and report project status.
• Oversee daily opening/closing procedures.
• Support cash handling procedures and ride testing as needed.
• Perform other miscellaneous tasks as required.

Connaissances

Leadership experience

Excellent communication

Public speaking

Customer service

Computer skills

Stamina for standing/walking

Calm under pressure

Formation

High school diploma or equivalent

Bachelor’s degree preferred

Outils

Microsoft Office

Cash handling systems/ POS

Description du poste

SeaWorld Orlando seeks enthusiastic ambassadors to join a fast-paced team. You will lead, train, and supervise ambassadors, ensure safety, compliance, and high guest satisfaction, and support park operations including openings, closings, and ride testing.

The role requires strong communication, physical stamina, and the ability to work flexible hours including nights and weekends. Benefits include park admission, discounts, and scholarship opportunities.